Returns | Refund | Exchanges Policy
Returns Policy
Due to the personal and handmade nature of our products, we currently do not accept returns for:
- Change of mind
- Fragrance preference
- Incorrect product selection by the customer
- Minor variations in appearance that occur naturally in handcrafted products
Damaged or Defective Products
We take great care in packaging every Aarohi order. However, if your product arrives damaged, we are happy to help.
To Request a Replacement
Please contact us within 24 hours of delivery with:
- Your order number
- An unedited unboxing video as proof
Claims submitted after this period may not be eligible for review. After reviewing the claim, we will arrange a replacement if the damage occurred during transit.
Refund Policy
At Aarohi, we strive to ensure that every candle and ritual experience reaches you in perfect condition.
Eligible Refunds
Refunds may be approved in the following situations:
- The order was cancelled within the permitted cancellation period.
- The product was damaged during transit and a replacement is unavailable.
- An incorrect item was delivered.
- The order could not be fulfilled by Aarohi.
Non-Refundable Situations
We do not offer refunds for:
- Change of mind after purchase
- Fragrance preferences or personal scent expectations
- Incorrect product selection by the customer
- Minor variations in color, appearance, or packaging that naturally occur in handcrafted products
- Orders that have already been delivered in good condition
Damaged Product Claims
If your order arrives damaged, please contact us within 24 hours of delivery with:
- Your order number
- An unedited unboxing video as proof
Claims submitted after this period may not be eligible for review.
Refund Processing
Once approved:
- Refunds will be issued to the original payment method used during checkout.
- Processing times may vary depending on your bank or payment provider.
- Most refunds are completed within 5–10 business days.
Exchanges Policy
At this time, Aarohi does not offer product exchanges.
If you receive a damaged or incorrect item, please contact us and we will resolve the issue promptly.
Contact Us
For any order-related questions, please reach out to us:
Email: aarohibysmrithi@gmail.com
We will do our best to respond within 1–2 business days.
Every Aarohi candle is thoughtfully handcrafted and packed in small batches. Thank you for supporting a woman-owned small business and for allowing us to be part of your slow-living rituals.